Shipping Policy
Thank you for shopping at mysimora.com. This Shipping Policy explains how orders are processed, shipped, and delivered.
1. Order Processing Time
- Orders are processed within 1–3 business days (excluding weekends and holidays).
- You will receive an order confirmation email after placing your order.
- Once your order has shipped, you will receive a shipping confirmation email with tracking information (if available).
Processing times may be extended during peak seasons or promotional periods.
2. Shipping Times
Estimated delivery times vary depending on your location:
- United States: 5–12 business days
- International Orders: 7–21 business days
Delivery times are estimates and not guaranteed. Delays may occur due to customs processing, carrier delays, weather conditions, or other unforeseen circumstances.
3. Shipping Costs
- Shipping costs are calculated at checkout based on your location and selected shipping method.
- We may offer free shipping promotions from time to time.
4. International Shipping
We ship to select international destinations.
Please note:
- Customers are responsible for any customs duties, taxes, or import fees required by their country.
- We are not responsible for delays caused by customs.
5. Order Tracking
If tracking is available, you will receive a tracking number via email once your order has shipped.
Please allow 2–5 business days for tracking updates to appear in the carrier’s system.
6. Incorrect Address
Please ensure your shipping address is correct at checkout.
- We are not responsible for orders shipped to incorrectly provided addresses.
- If you notice an error, contact us immediately at mysimora.shop@gmail.com.
- Address changes cannot be guaranteed after the order has been processed.
7. Lost or Stolen Packages
We are not responsible for lost or stolen packages confirmed as delivered by the carrier.
If your package is lost in transit, please contact us at mysimora.shop@gmail.com, and we will assist you in filing a claim with the carrier.
8. Damaged Items
If your order arrives damaged:
- Contact us within 48 hours of delivery.
- Provide clear photos of the damaged item and packaging.
We will review the case and offer a replacement or appropriate resolution.
9. Contact Us
If you have any questions about shipping, please contact us at: